Refund & Returns Policy
Order Processing Time
The complete order processing and delivery cycle typically takes 5–7 business days. We appreciate your patience and cooperation.
Return Eligibility
We are committed to customer satisfaction. If you are not satisfied with your purchase, you may request a return within 7 days from the date of delivery, subject to the following conditions:
- Product must be unused and in original condition
- Must include original packaging, tags, and invoice
- Product should not be damaged due to usage
Damaged / Defective / Wrong Product
In case you receive:
- A damaged product
- A defective item
- A wrong product
You may request a replacement or refund within 7 days of delivery.
⚠️ Important:
- Do not accept delivery if the outer packaging is damaged or tampered
- If damage is found after opening, contact customer support immediately
Non-Returnable Conditions
Returns or replacements will not be accepted if:
- Product has been used or tampered with
- Damage occurred after usage
- Request is made after 7 days of delivery
Reverse Pickup Policy
- If your location supports reverse pickup, we will arrange free pickup for damaged/defective products
- If reverse pickup is not available, you may ship the product to us
- Courier charges will be reimbursed up to ₹120 per product or actual amount (whichever is lower)
Return Charges (Non-Defective Products)
If the return is due to personal reasons (e.g., dislike, wrong selection), pickup charges will apply:
- Local: ₹40
- Zonal: ₹65
- National: ₹90 per 500g
Return Process
- Pack the product securely with original packaging
- Share return request / RMA details
- Hand over the parcel to the courier partner
- Keep the receipt (POD) for reference
Refund Process
- Refund will be initiated after the product is received and inspected
- Prepaid Orders → Refund to original payment method
- COD Orders → Refund via Bank Transfer (RTGS) or Cheque
- Processing time: 7–10 working days
Transit Loss
If the product is lost during transit, refund will be processed after investigation or within 30 days of dispatch, whichever is earlier.
Fraud Prevention
We reserve the right to:
- Cancel orders
- Reject return/refund requests
if suspicious or fraudulent activity is detected (e.g., excessive returns for cashback or misuse).
Service & Warranty Handling
If the product is sent to a service center:
- Processing time: up to 7 working days
- Shipping charges:
- Customer → Service Center: Paid by customer
- Service Center → Customer: Paid by company